Legal

Cancellation & Refund Policy

This policy sets out what a guest receives back when a booking is cancelled, and how a host or service provider closes their account.

Cancellation of Bookings

LocalKurb, not the individual host or service provider, sets the cancellation rules for each type of booking. When a guest cancels online, the amount to be refunded is shown before the cancellation is confirmed, and the refund is issued automatically.

Refund schedule:Stays: Full refund if cancelled within 48 hours of booking and at least 14 days before check-in. Otherwise, 50% of the price is refunded.Car rental: Full refund if cancelled at least 48 hours before the booked time. Otherwise, 50% of the price is refunded.Cleaning: Full refund if cancelled at least 48 hours before the booked time. Otherwise, 50% of the price is refunded.Maintenance: Full refund if cancelled at least 48 hours before the booked time. Otherwise, 50% of the price is refunded.Other services: Full refund if cancelled at least 48 hours before the booked time. Otherwise, 50% of the price is refunded.Tickets and tours: Full refund if cancelled at least 48 hours before the booked time. Otherwise, 50% of the price is refunded.Before check-in, a stay's cleaning fee and any tourist tax are refunded in full; a car's security deposit is always refunded in full.

Cancellation by the host or service provider:When a host or service provider cancels a paid booking, the guest receives a full refund automatically. The host or service provider pays a cancellation fee set out in the Host & Provider Agreement, and the cancellation is noted on the listing. For a stay, LocalKurb waives the fee and the note when it accepts a proven case of force majeure; the guest's refund is not affected.

How to cancel:A guest cancels a pending or confirmed booking from their account by choosing Cancel booking. Food, dine-in and delivery orders cannot be cancelled online; for these, the guest contacts LocalKurb support. Refunds are returned to the original payment method through Stripe; when the refund appears depends on the guest's bank.

Changes to these rules:LocalKurb may change these rules for future bookings. Each booking keeps the rules that were in force on the day it was made.

Closing an Account (Hosts and Service Providers)

This section applies to hosts and service providers who stop using LocalKurb.

Closing the account:A host or service provider may stop using LocalKurb at any time and ask for the account to be closed through the support desk.

No closing fee:LocalKurb charges no fee for closing an account.

Records kept:After an account is closed, LocalKurb keeps only the records it needs or is required by law to keep, such as financial and tax records, as described in the Privacy Policy.