Legal

Cancellation & Refund Policy

Because LocalKurb operates exclusively as a Software-as-a-Service (SaaS) platform and does not act as a booking intermediary, we maintain two distinct sets of cancellation rules. Please review the appropriate section below.

Booking Cancellations (Between Guests and Hosts/Service Providers)

LocalKurb does not set, manage, or enforce cancellation policies for individual short-term rental properties or local services listed by users of our software.

Host Autonomy:All cancellation rules, deadlines, and refund eligibility criteria for bookings are determined solely by the independent host or service provider.

Refund Handling:Because hosts and service providers utilize their own independent payment gateways (such as Stripe, PayPal, or Braintree), LocalKurb is entirely unable to issue, reverse, or arbitrate refunds for bookings.

Disputes:Any requests for booking modifications, cancellations, or transaction refunds must be negotiated and executed directly between the customer/guest and the host/service provider through their direct payment channel.

Software Subscription Cancellations (Between Hosts/Providers and LocalKurb)

This section governs the paid software subscription required to access the LocalKurb platform tools.

Cancel Anytime:Hosts and service providers can cancel their software subscription at any time via their account billing settings.

No Partial Refunds:Upon cancellation, your subscription will remain active until the end of your current paid billing period (monthly or annual). LocalKurb does not offer prorated or partial refunds for unused days within a billing cycle.

Data Preservation:Following the expiration of a canceled subscription, LocalKurb reserves the right to archive or permanently delete account configurations and historical data in accordance with our data retention policies.